First time we have visited this place since the recent change in management and the experience was extremely disappointing. And is the first time I have given such a low rating for a food place. We visited on a Friday evening (which is usually a busy night for many take-aways). There was plenty of staff on hand, and to place your order and make payment - they are very quick at! Thereafter, it was all largely downhill. We were told the wait would be 30mins….it turned out to be 58mins!! (A number of other customers upon exiting were complaining of similar issues). We got home and found the fish batter and scampi to be over cooked (borderline burnt). It seems this is a recurring issue given other comment reviews. The fish meat was ok as to were the chips. Prices have increased significantly since our last visit, portions of the large chips (£3.80) have decreased as too have the sizes of the fish!! All in favour of supporting local businesses however the service, standards, quality of food and speed of service, needs to significantly increase if this place is to retain local business!
Excellent food. Ordered first time and food was fantastic, couldn’t fault it. Second time however we ordered and it was very disappointing…however we called up and explained that the fish was not very good. Got a replacement order delivered by one of the managers. This shows their dedication to their business to strive for excellence. I will order again in the future
First time trying under new management used to be the best chip shop but now it's awful. Chips were soggy and cold and haddock tasted like it has been sat there for days. Had to throw it in the bin couldn't eat it. Don't waste your time trying it now plenty of other really good eateries along the lane.
